Assistant Group Manager - Quality Assurance & Governance

About METRO

METRO is a leading international wholesale company with food and non-food assortments that specializes in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent traders. Around the world, METRO has some 17 million customers who can choose whether to shop in one of the large-format stores, order online and collect their purchases at the store, or have them delivered. With our sCore growth strategy, we are committed to becoming the preferred multichannel partner for our professional customers.

Assistant Group Manager – Quality Assurance and Compliance

Job Description:

We are looking for a detail-oriented and experienced Assistant Manager to support the Quality function within our Global Capability Center (GCC).

The ideal candidate will have a solid foundation in audit practices, risk management, and regulatory compliance, and will play a key role in ensuring operational excellence and adherence to internal and external standards.

This persona will play a key role in driving Quality Assurance and Internal Control Framework (ICF) / Internal Control System (ICS) & Governance across GSC processes (F&A, Master Data, Marke ng & Design, Supply chain, Procurement, HR & IT processes).

He/she is responsible for developing, implementing, and monitoring internal control policies and procedures to ensure compliance with regulatory requirements and industry best practices.

This role involves evaluating and enhancing the company's internal control environment, identifying risks, and providing recommendations for improvements.

The specialist will work closely with various departments to ensure effective governance and risk management practices are in place.

Key Responsibilities:

 · Quality Assurance & Control:

• Design, develop and deploy one standard quality framework across GSC for all solutions
• Oversee daily quality operations and ensure adherence to internal standards and regulatory requirements.
• Support the development and implementation of Quality Management Systems (QMS) and Standard Opera ng Procedures (SOPs).
• Work closely with Business Excellence colleagues to drive Quality related improvements
• Conduct internal audits and quality reviews to identify gaps and drive corrective actions.
• Build strong governance and system to ensure quality is maintained at all levels.

· Audit & Risk Management:

• Lead and support internal and external audit processes, including documenta on, reporting, and follow-ups.
• Develop and maintain the internal control framework (ICF) and internal control system (ICS) to ensure compliance with regulatory requirements and industry standards.
• Conduct regular assessments and audits of internal controls to identify weaknesses and areas for improvement.
• Collaborate with Process Owners to design and implement effective control measures and risk management practices.
• Monitor and report on the effectiveness of internal controls, including the identification and tracking of key performance indicators (KPIs) and risk indicators.
• Collaborate with risk and compliance teams to assess operational risks and implement mitigation strategies.

· Compliance Oversight

• Ensure all processes comply with applicable legal, regulatory, and corporate governance frameworks.
• Ensure timely and accurate reporting of internal control activities to senior management and the Board of Directors.
• Assist in the development and implementation of governance policies and procedures to support effective decision-making and risk management.
• Maintain documenta on and records to support audit readiness and regulatory inspections. o Provide guidance and training to teams on compliance and quality protocols.

· Continuous Improvement

• Implement the self-evaluation checklist, report the observations and work on the preventive measures.
• Collaborate with Process Excellence to identify process inefficiencies and recommend improvements using Lean and Six Sigma methodologies.
• Support CAPA (Corrective and Preventive Ac on) programs and root cause analysis initiatives.
• Do Theme based Spot checks, report the observations and work on the preventive measures
• Track and report quality metrics and trends to senior leadership.

· Stakeholder Collaboration

• Work closely with cross-functional teams including operations, finance, IT, and customer service.
• Liaise with global teams to ensure alignment on quality and compliance standards.

Required Skills and Experience:

· Bachelor's degree in a related field (e.g., Business Administration, Operations Management, Quality management, Engineering).

· Professional certifications such as ISO Lead Auditor, Lean Six Sigma Green/Black Belt, or equivalent.

· Minimum of 8 years of experience in Quality Assurance, internal audit, risk management, or internal control functions.

· Strong understanding of risk frameworks, regulatory compliance, and audit methodologies.

· Strong knowledge of internal control frameworks and governance principles.

· Excellent analytical and problem-solving skills with the ability to identify risks and develop effective control measures.

· Strong communication and interpersonal skills, with the ability to work effectively with cross functional teams.

· Proficiency in using audit and risk management so ware tools.

· Experience in Retail & Financial Services domain is highly desirable.

· Strong experience in managing global business services, preferably within a shared services, IT, or customer service environment.

· Proven experience in leading teams and managing projects.

· Experience with data analytics tools and techniques.

· Ability to work independently and as part of a team.

· Experienced in managing such role with multiple verticals.

· Strong understanding of shared services operations and best practices