Accounts Receivable (AR) Specialist – E-Commerce & Reconciliation

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €29.8 Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in
Company Size: 600-650
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception:  2011

Accounts Receivable (AR) Specialist – E-Commerce & Reconciliation Process

Location: Palma

Key Responsibilities:

1. Process Ownership & Design

• Design, document, and implement comprehensive end-to-end AR processes for all revenue streams, including:
• PSP transactions (Adyen, PayPal and Amazon)
• Seller commissions and membership fees
• Reseller and wholesale media sales
• Refunds, chargebacks, warranty extensions, and dunning flows
• Conduct thorough mapping and analysis of the current fragmented data landscape across internal and external systems.

1. Reconciliation Framework Leadership

• Spearhead the development of a comprehensive AR reconciliation framework across all receivable channels.
• Ensure meticulous visibility and traceability of payments from sale to cash receipt, identifying root causes of discrepancies.
• Collaborate closely with internal audit to define stringent reconciliation controls and compliance checkpoints.

1. PSP Integration & Expertise

• Serve as the primary AR liaison with Payment Service Providers (PSPs), including Adyen and PayPal.
• Orchestrate workshops and integration sessions with PSPs to align reconciliation logic, payment timing, and data accuracy.
• Manage and monitor open balances, transaction fees, and incoming cash settlements with utmost precision.

1. Collaboration & Continuous Improvement

• Work cross-functionally with FinOps, ERP, Data, Marketplace, and external providers to harmonize AR data flows effectively.
• Actively participate in the pilot automation of reconciliation processes and support the rollout of scalable AR solutions.
• Provide critical support to the finance team in audit preparation, financial reporting, and tax risk mitigation related to AR.

Required Qualifications:

• MBA or equivalent with a minimum of 5 years of experience in Accounts Receivable, Finance Operations, or a similar role within e-commerce or digital marketplaces
• Demonstrated expertise in Adyen and PayPal transaction flows and reconciliation best practices
• Comprehensive understanding of multi-channel receivables, refund handling, chargebacks, and financial reporting
• Proven track record in building or improving AR reconciliation frameworks within complex, multi-system environments
• Solid foundation in accounting principles and financial risk management related to receivables
• Advanced proficiency in Excel and Power Query

Preferred Qualifications:

• Experience with SAP and Power BI reporting tools
• In-depth knowledge of marketplace commission models, seller transactions, and refund workflows
• Background in internal audits or compliance projects related to financial data integrity

Essential Skills:

• Strong analytical and problem-solving capabilities, with the ability to work effectively with incomplete or manual data
• Exceptional communication skills, demonstrating the ability to lead workshops and align multiple stakeholders
• Adaptability to work efficiently in an agile, fast-paced, and dynamic environment

Key Competencies: 

• Ability to work both in a team and independently 

• Proactive & good communication with collaboration skills 

• Strong customer orientation 

• Well organized with ability to work on own initiative and under deadlines 

• Strong ethical standards 

• Attention to details, analytical skills 

• Strong problem-solving abilities 

• Strong organizational and multi-tasking skills 

• Creative thinking, positive and pro-active attitude 

• Results oriented with complete ownership and accountability