Senior Change Manager

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €29.8 Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in
Company Size: 600-650
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception:  2011

Domain Expertise:

• IT and Security Change Management (Implementing security-focused change initiatives across global organizations).
• Stakeholder Engagement (Managing relationships with global IT managers, information security officers, and executive leadership).
• Communication Strategy (Crafting clear, concise communication plans for security rollouts).
• Training and Adoption (Developing training materials to support security initiatives and ensure user adoption).
• Risk and Impact Assessment (Understanding the business and operational impacts of security-related changes).
• Project Coordination (Managing large-scale security projects program, including planning, execution, and tracking).

Major Responsibilities:

• Drive change management efforts within the Information Security Program, ensuring alignment with METRO’s global security strategy.
• Develop and implement communication strategies for major security rollouts.
• Engage with global IT managers, information security officers, and leadership teams to promote security policies and ensure smooth adoption.
• Create training materials to educate employees and stakeholders on new security policies and tools.
• Monitor adoption and resolve resistance to security initiatives across various regions.
• Collaborate with cross-functional teams to ensure effective implementation of security initiatives and policies.

Relevant Experience:

• Minimum 8-10 years in Change Management, with at least 5 years in large-scale IT or Security transformation programs. 
• Overall experience in Organizational Change Management, with a strong focus on Stakeholder Engagement, Communication, and Adoption Strategies for security initiatives.

Technical Skills/Certifications:

• Prosci / APMG / ACMP Change Management Certification
• Experience with Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams).
• Basic knowledge of security concepts is a plus but not mandatory.

Soft Skills:

• Leadership & Influence (Leading change efforts and influencing senior stakeholders).
• Communication Skills (Effectively communicating complex security initiatives in a simple, engaging manner).
• Collaboration (Working across various teams and geographies to drive change).
• Problem-Solving (Overcoming resistance and resolving challenges to change adoption).
• Adaptability (Managing change in a dynamic and fast-paced environment).

Success Factors:

• High adoption of security policies across all global entities, driven by effective communication and training.
• Strong stakeholder engagement and alignment with METRO’s security goals.
• Minimal operational disruption during the rollout of new security initiatives.
• Positive feedback from IT managers and business stakeholders on the clarity and execution of security changes.

Potential Challenges:

• Managing resistance to security changes from teams with varying levels of security maturity.
• Ensuring consistent adoption of security policies across a geographically dispersed organization.
• Balancing local business needs with global security requirements.
• Maintaining clear communication in a multi-lingual, multi-cultural environment.

Success Profile:

• Driving Change: Proven ability to manage large-scale change programs within IT/Security.
• Collaboration: Strong interpersonal skills to collaborate with stakeholders across global teams.
• Strategic Mindset: Ability to align change initiatives with organizational security goals.
• Communication: Adept at delivering concise, impactful communication that resonates with both technical and non-technical audiences.
• Adaptability: Capable of managing multiple change initiatives in a fast-paced, complex environment.