Senior Manager - Accounts Receivables (GSC)

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €29.8 Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in
Company Size: 600-650
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception:  2011

To lead the Accounts Receivable function within GSC India, delivering high-quality, efficient, and compliant AR services to multiple geographies/business units across the wholesale and retail network. The role is critical to optimizing cash flow, enhancing customer experience, and supporting global finance transformation initiatives

Key Responsibilities:

AR Operations Management (Global/Regional Scope)

• Lead the end-to-end AR operations, including daily sales reconciliations, bank processing, Customer accounting, Subledger Close, credit control, billing, collections, cash application, dispute resolution, and AR reconciliations.
• Manage service delivery for multiple countries/business units with standardized KPIs and SLAs.
• Ensure accuracy and timeliness of AR transactions processed through ERP systems (SAP ECC / S/4 Hana )

Stakeholder Management

• Act as the primary point of contact between the GSC and local business finance teams, sales, and customer service functions.
• Partner with regional finance leads to drive alignment between GSC deliverables and business expectations.
• Participate in monthly/quarterly business reviews with internal and external stakeholders.

Performance Monitoring & Continuous Improvement

• Monitor and report key performance indicators (KPIs) such as DSO, ageing, unapplied cash, dispute resolution time, etc.
• Implement process improvements, standardization, and automation opportunities (RPA, AI-based collection tools).
• Identify and mitigate process bottlenecks or control gaps within the AR process.

Compliance & Risk Management

• Ensure all processes are compliant with internal controls, SOX requirements, and applicable local/international regulations 
• Support internal and external audits related to AR processes and documentation.
• Establish a robust credit risk monitoring framework across customers.

Team Management

• Lead and mentor a diverse AR team, including team leads, analysts, and specialists.
• Drive a culture of performance, innovation, and customer service.
• Manage recruitment, training, and development for the AR team.

Process Transition & Transformation

• Lead AR process migrations from business units to the shared service center.
• Support the integration of acquired entities into the GSC AR framework.
• Drive adoption of global process standards and tools under the Order to Cash (O2C) framework.

• B.COM , MBA (Finance) ,CA/CMA/CPA or equivalent qualification.
• 12–15 years of relevant experience in accounts receivable or Order-to-Cash, with at least 5 years in a shared services or GBS environment.
• Strong knowledge of ERP platforms (SAP), workflow tools, and reporting dashboards (Power BI, Tableau).
• Experience handling global stakeholders and multi-country operations.
• Strong leadership, communication, and project management skills.

Preferred Attributes:

• Experience with automation and digital transformation tools in finance 
• Familiarity with service delivery models and governance structures of shared services.
• Prior exposure to retail/wholesale or FMCG sectors is highly desirable.

• Environment: Hybrid
• Travel Requirements: As per Business requirements.