Site Reliability Engineer

About us:  

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €29.8 Billion international wholesaler with operations in 32 countries through 625 stores & a team of 91,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in
Company Size: 600-650
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception:  2011

Role Overview 

We are seeking a Senior Site Reliability Engineer with strong experience in building and maintaining scalable, resilient systems. The ideal candidate will have hands-on expertise in cloud-native technologies, infrastructure as code, observability, and automation, with a focus on Google Cloud Platform (GCP). 
 

Key Responsibilities 

• Ensure the stability and reliability of cloud-native applications deployed on GCP, containerized with Docker and orchestrated via Kubernetes. 

• Define, implement, and monitor SLOs, SLAs, and SLIs to measure system performance and user experience. 

• Automate infrastructure provisioning using Terraform and manage Kubernetes configurations with Kustomize and Helm. 

• Develop and maintain monitoring and alerting systems using Datadog and GCP-native tools. 

• Conduct incident analysis and postmortems to drive continuous improvement. 

• Collaborate with development teams to integrate reliability practices into CI/CD pipelines using GitHub Actions. 

• Manage and troubleshoot database systems, particularly PostgreSQL and Cassandra. 

• Apply networking knowledge and Linux system administration skills to troubleshoot and optimize system connectivity and performance. 

Education 

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or equivalent practical experience. 

Work Experience & Skills 

• 10yrs to 12yrs years of experience in Site Reliability Engineering. 

• Proven experience designing and operating elastic, resilient systems in cloud environments. 

• Strong understanding of GCP, Kubernetes, and container orchestration. 

• Proficiency in infrastructure as code and configuration management tools (Terraform, Helm, Kustomize). 

• Experience with monitoring and observability tools (Datadog, GCP Monitoring). 

• Solid scripting skills in bash and familiarity with automation frameworks. 

• Experience with CI/CD pipelines, especially using GitHub Actions. 

• Familiarity with networking fundamentals and troubleshooting. 

• Strong coding skills and ability to develop reliability-focused tooling. 

• Excellent communication skills in English (written and spoken). 

Other Requirements 

• Strong problem-solving skills and a process-oriented mindset. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Passion for clean code, automation, and continuous improvement. 

Nice-to-Have 

• Familiarity with monitoring tools (e.g., DataDog, Prometheus, GCP Monitoring). 

• Experience working in Agile/Scrum teams.