Consultant - People and Culture Operations

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €29.8 Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in

Company Size: 600-650

Headquarters: Pune, Maharashtra, India

Type: Privately Held

Inception:  2011

We are looking for…

• An enthusiastic individual who is passionate, dedicated, always inclined to prove him/herself and drive things by taking full accountability of what he/she responsible for.
• A team player who is also capable of handling things on their own.
• A person who is willing to explore and gain cross domain expertise rather than evolving in single domain.
   

This role matters to us…

If you choose to join us, you will be…

Role Overview

The role is responsible for managing end-to-end onboarding processes, ensuring compliance with statutory requirements, maintaining accurate employee records, and supporting HR operations. This position plays a critical role in delivering a seamless employee experience while upholding organizational standards and regulatory compliance.

Key Responsibilities

1. Onboarding & Hiring

• Validate new joiner documents to ensure statutory compliance and initiate flawless background verification (BGV).
• Process hiring in SAP/HRMS, creating accurate employee records.
• Maintain consistency and accuracy in employee master data through regular updates in system and internal trackers
• Prepare appointment letters, obtain necessary approvals, and ensure timely handover to employees.
• Conduct orientation sessions to familiarize new hires with company policies, tools, and culture.
• Share statutory data with the payroll team for compliance and processing.

2. Background Verification (BGV)

• Coordinate and manage the complete BGV process for new hires.
• Liaise with third-party agencies and internal teams for checks (education, employment, criminal records, etc.).
• Track BGV status, follow up on pending cases, and resolve insufficiencies or red flags.
• Maintain a well-organized archive of BGV documents and regularly update the BGV Tracker for audit readiness.
• Drive continuous improvement in BGV processes and documentation standards.

3. HR Operations & Compliance

• Provide monthly salary data reports for new hires with detailed breakups and update P&C records.
• Manage employee lifecycle activities including probation confirmation, PIP, and annual promotions.
• Raise PO/PR requests for HR operations procurement and ensure timely vendor payments.
• Share vendor payment details with Finance for accruals.

4. Digital Personal Filing

• Scan and upload employee documents into SAP/HRMS and maintain organized digital records.
• Conduct regular audits to ensure completeness and accuracy of employee documentation.

5. Attendance Management

• Identify and resolve attendance discrepancies in collaboration with employees, managers, and payroll.
• Ensure adherence to attendance policies and propose process enhancements.
• Provide backend support for technical issues related to attendance systems and participate in automation initiatives.

6. Employment Letters

• Maintain updated templates for various employment-related letters (e.g., Bonafide, Experience).
• Verify employee details before issuing letters and ensure compliance with company policies.

Safeguard confidentiality and integrity of employee information

Educational & Professional Qualifications

A. Educational Requirements

• MBA in HR (preferred)
• Bachelor’s degree in HR, Business Administration, or related field

B. Work Experience

• 2 to 4 years of experience in People & Culture Operations
• Must have handled end-to-end employee lifecycle

C. Skills & Competencies

• Strong knowledge of HR processes, compliance, and statutory requirements
• Proficiency in MS Office tools
• SAP HR experience (preferred)
• Excellent organizational and documentation skills
• Ability to manage multiple priorities and meet deadlines
• Strong communication and stakeholder management skills