IT Support Sr Analyst

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €30 Billion international wholesaler with operations in 30 countries through 630 stores & a team of 91,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business, and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT, Marketing, Strategy & Business operations support to 30 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in
Company Size: 600-650
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception:  2011

We want you to view your time with METRO GSC

• As a Solutions provider we take a proactive approach in supporting our stakeholders with all their needs from performing an extensive analysis to devising strategies and coming up with optimum solutions.
• We believe in anticipating the needs of our business partners and always staying one step ahead.
• We are an Equal Opportunity Employer; we recognize the Value of Inclusion & Diversity in our work culture
• We have a flexible and collaborative work culture
• We take great pride in strengthening the communities we serve.

Sub-unit you will be working for…

Be it Finance, Strategy, Marketing or Business team, we believe that we can add value, drive efficiency, and satisfy our customers.

Let’s know about JOB Role:

If you choose to join us, your key responsibilities will be…

Strong Hands-On experience on the following technologies but not limited to

• • Microsoft O365, One drive, Mail client issue.
  • Active Directory & Azure AD
  • Virtualization & Hosting (VMware, Hypervisor).
  • DNS/DHCP management.
  • Antivirus Crowdstrike & MS Defender.
  • Forcepoint DLP.
  • VPN Solutions Cisco Secure Client & CISCO Check point.
  • DRM, SFTP & FTP solutions.
  • Microsoft security InTunes, MDM solutions etc.
  • AZURE portal.
  • Meraki dashboard to manage the SDWAN, Wi-Fi and Switches.

• Experience in Infrastructure Solution designing.
• Follows and deploys core Infrastructure policies, Maintain SLA and defines drives best practice standards.
• Driving and following company’s Quality & Metrics standards
• Excellent understanding of networking basics/TCP/IP.
• Planning and executing large projects like office wide hardware and/or software upgrades, replacing network equipment, migrations to new servers and special software install.
• Must have outstanding diagnostic and troubleshooting skills.
• Develop Server infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security.
• Deep understanding of
  • Cloud computing technologies (IAAS, PAAS, SAAS)
  • Microsoft O365
  • SCCM Web server for OS deploy, Software distribution, inventory etc.
  • IT security threads and variabilities
  • Jira ticketing tool
• Hands-on technical expertise, direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
• Evaluate
  • Latest technologies
  • conduct various PoCs
  • make business cases for best practices
  • technologies inter-compatibility
• Define and own SLAs and monitoring for all IT infrastructure including servers, databases, storage, cloud instances, backups.
• Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
• Knowledge for BCM, disaster recovery plans and conduct testing to detect faults, minimize malfunctions, and ensure backup systems are effective.
• Working with Security and Audit/compliance team to maintain a secure & compliant IT environment and adhering to IT security policies.
• Participate the regular internal & external audits.
• Should be able to handle first point escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required.
• Ensure proper communication and quick resolution as a crisis manager.
• Plan and schedule Changes, Coordinating with different stakeholders.

Come join us if you have these skills and experience…

• Bachelor’s degree in information technology or computer science.
• Professional certifications, MSCE, VCP, GCP, AZURE, CCNA etc.
• 8+ years in IT Infrastructure & support role.
• Excellent communication and writing skills.
• At least 6 years of End user applications support experience in a professional services environment.
• Strong customer service focus and experience.
• Project management /Implementation skills.
• Strong experience in managing O365, designing and deploying solutions on Microsoft Azure platform, or GCP(VMs, VNET, VPN Gateways and Wi-Fi Route).
• Experience in Migration of various on prem Infrastructure and IT services on Cloud (IAAS, PAAS, SAAS).
• Cloud Identity management, Integration of new applications into the cloud.
• Ability to lead and develop technical talent (performance management, coaching, mentoring).
• Strong understanding of VMware, Hypervisor, Clustering etc.
• Ability to evaluate and leverage technology, industry, and competitive knowledge to apply the most current and appropriate ideas in a forward-looking manner to support the business.
• Deliver results in a fast-paced, deadline-driven environment that requires ability to handle multiple priorities simultaneously.
• Proven knowledge of security and compliance and Audits.
• Proven knowledge of systems monitoring tools (both on prem and cloud).
• Experience with Networking, application development, configuration, and deployment is a plus.

Soft skills:

• Analytical
• Excellent Team player
• Excellent communication and presentation skill.
• Good interpersonal skills
• Ability to work under pressure
• Ability to take complete ownership of IT operations

Come join us if you have these skills and experience…

• Bachelor’s degree in information technology or computer science.
• Professional certifications, MSCE, VCP, GCP, AZURE, CCNA etc.
• 8+ years in IT Infrastructure & support role.
• Excellent communication and writing skills.
• At least 6 years of End user applications support experience in a professional services environment.
• Strong customer service focus and experience.
• Project management /Implementation skills.
• Strong experience in managing O365, designing and deploying solutions on Microsoft Azure platform, or GCP(VMs, VNET, VPN Gateways and Wi-Fi Route).
• Experience in Migration of various on prem Infrastructure and IT services on Cloud (IAAS, PAAS, SAAS).
• Cloud Identity management, Integration of new applications into the cloud.
• Ability to lead and develop technical talent (performance management, coaching, mentoring).
• Strong understanding of VMware, Hypervisor, Clustering etc.
• Ability to evaluate and leverage technology, industry, and competitive knowledge to apply the most current and appropriate ideas in a forward-looking manner to support the business.
• Deliver results in a fast-paced, deadline-driven environment that requires ability to handle multiple priorities simultaneously.
• Proven knowledge of security and compliance and Audits.
• Proven knowledge of systems monitoring tools (both on prem and cloud).
• Experience with Networking, application development, configuration, and deployment is a plus.
• Strong customer service skills.