Security Operation Center Manager

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €30.5 Billion international wholesaler with operations in 31 countries through 625 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide Finance, HR, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 12 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in

Company Size: 600-650

Headquarters: Pune, Maharashtra, India

Type: Privately Held

Inception:  2011

Responsibilities:

●Manage the end-to-end delivery of SOC services, including incident response support, threat detection, vulnerability management, and other security operations activities.

●Collaborate with internal teams, such as SOC analysts, engineers, and project managers, to ensure the timely and successful delivery of services.

●Define and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure service quality and adherence to client requirements.

●Conduct regular service reviews with clients to review performance, address any issues, and identify opportunities for service improvement.

●Lead and mentor a team of SOC professionals, providing guidance, support, and performance feedback to ensure a high-performing and motivated team.

●Stay updated with the latest industry trends, technologies, and best practices in SOC services, and drive the implementation of new tools and processes to enhance service delivery.

Technical & Soft Skills:

●In-depth knowledge and hands-on experience with SOC technologies and tools such as Google Chronicle SIEM, CrowdStrike EDR/EPP, Vectra NDR, Recorded Future TI, etc.

●Proficiency in analyzing security logs, network traffic, and other security-related data sources.

●In-depth Knowledge of industry standards and frameworks such as MITRE ATT&CK Framework, Magma Framework, NIST, etc.

●Demonstrated ability to perform static and dynamic malware analysis.

●Strong knowledge and skills in scripting, and experience in analyzing large data sets from disparate log sources

●Excellent communication and interpersonal skills to effectively collaborate with clients, stakeholders, and internal teams.

●Analytical and problem-solving skills to identify and address security issues and incidents.

●Ability to adapt to changing security threats and evolving business requirements.

●Strong organizational and time management skills with the ability to coordinate and prioritize multiple tasks simultaneously.

●Ability to work under pressure, especially during critical security incidents.

●Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. A Master's degree or relevant certifications (e.g., CSA, CHFI, SANS/GIAC) may be preferred