Sr Consultant- ServiceNow SAM (Software Asset Management) Specialist

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.6 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots. In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD). 

HoReCa and Traders are core customer groups of METRO. The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators. The Traders section includes small grocery stores and kiosks. The majority of all customer groups are small and medium-sized enterprises as well as sole traders. METRO helps them manage their business challenges more effectively. 

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT, Strategy, Branding & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Brief Overview: - Sr Consultant ServiceNow SAM (Software Asset Management)Specialist 

Experience: 5+ years

The ServiceNow SAM Specialist is responsible for end‑to‑end Software Asset Management across the organization, leveraging ServiceNow to accurately discover, normalize, and optimize software assets. This role ensures audit readiness and license compliance, drives cost savings via entitlement optimization, and partners closely with stakeholders across cross functional teams and business units. Strong documentation, communication, and project management capability are essential to deliver measurable value through SAM processes and tooling.

Additionally, candidates should demonstrate experience in leading ITAM initiatives, optimizing software asset utilization, and implementing best practices to enhance operational efficiency. Strong analytical skills, project management experience, and familiarity with ITAM tools and frameworks are also required.
This level of experience ensures that the candidate can effectively manage complex IT asset environments and contribute to the overall strategic goals of the organization.

Additional information:

Manage end-to-end Software Asset Management (SAM) lifecycle using ServiceNow.

• Own the full SAM lifecycle: discovery → normalization → reconciliation → remediation → optimization.
• Configure and maintain ServiceNow SAM Pro for license models, entitlements, and compliance.
• Ensure audit readiness and maintain Effective License Position (ELP).
• Identify unused/underused licenses; implement automated reclamation and right‑sizing.
• Recommend alternative licensing models, consolidation, or de‑duplication
• Establish and maintain policy standards for software requests, approvals, deployment, and retirement.
• Serve as SAM subject‑matter expert to business, IT Ops, procurement, vendor management, finance.
• Translate technical findings into clear business impacts (risk, cost, timelines); drive decision‑making.
• Facilitate governance forums and publish periodic SAM scorecards.
• Prepare and lead internal/external software audits (e.g., Microsoft, Adobe, Oracle, IBM).
• Maintain a current Effective License Position (ELP) for top publishers, document compliance posture and variances.
• Implement controls and processes for true‑up cycles, renewals, and mid‑term adjustments.
• Communicate with stakeholders across IT, procurement, and finance.
• Prepare and maintain documentation (SOPs, audit artifacts, reports).
• Drive optimization and cost savings through license reclamation and usage analysis.
• Apply project management practices for SAM initiatives and governance.
• Hands‑on ServiceNow SAM including configuration, reconciliation, optimization, and audit support.
• Strong understanding of software licensing models (SAP, IBM, Microsoft, Adobe, Oracle, etc.).
• Excellent communication and stakeholder management skills.
• Proficiency in documentation and reporting.
• Knowledge of project management methodologies.
• Strong analytical mindset with attention to data quality, normalization, and root‑cause analysis.
• Vendor audit experience with at least 2 major publishers. Nice‑to‑Have (Preferred)

Qualifications

Certifications (Preferred)

• ServiceNow Certified Implementation Specialist – Software Asset Management
• ITIL Foundation Certification
• Knowledge of Hardware Asset Management (HAM) would be an added advantage.

Tools & Technologies

• ServiceNow SAM / SAM Pro
• ServiceNow Discovery & CMDB
• ITSM / ITAM /ITOM modules
• Microsoft SCCM, Intune, or other endpoint management tools (nice to have)