Data Analyst - FSD ordering

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots. In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD). 

HoReCa and Traders are core customer groups of METRO. The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators. The Traders section includes small grocery stores and kiosks. The majority of all customer groups are small and medium-sized enterprises as well as sole traders. METRO helps them manage their business challenges more effectively. 

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

How you will make an impact?  

As part of the FSD Ordering team, you will play a pivotal role in shaping the data landscape that supports product discovery and product decisions the team will take. You’ll help drive fast and informed decisions by delivering reliable, insightful, and actionable data products. Your work will directly influence the development and optimization of key frontend components such as the Shop Homepage, Search Results Page, Product Detail Page, and Customer Portal.  

The FSD Ordering team focuses on enhancing the digital shopping experience for both customers and employees. The team's goal is to provide the tools that enable FSD customers to order online what they need, whenever they need it in the Metro FSD eCommerce shop. 

The team is responsible for maintaining and evolving core features such as personalized lists, order history, banner management, and catalogue tools, while also supporting discovery and decision-making through robust dashboards and analytics. This includes stabilizing existing reporting infrastructure, enabling proactive insights and ensuring seamless integrations.  

Your Responsibilities:   

• Collaborate with central data experts and domain specialists to stabilize and evolve dashboards. 
• Build and maintain dashboards that surface business-critical metrics such as order behavior, banner engagement, and search trends. 
• Partner with Squad Leads to proactively discover new data use cases and drive initiatives that support product and operational goals. 
• Own the scheduling and reliability of queries and dashboards, ensuring consistent performance and data availability. 
• Act as a peer and data advisor to cross-functional teams, including senior leadership, product squads, and internal users. 
• Translate complex datasets into compelling narratives and visualizations that support decision-making and strategic planning. 
• Consolidate and provide customer data to M.SHOP teams, supporting both customer and employee login flows. 
• Promote data literacy and empower teams to use data effectively in their daily work. 

Required key competencies and qualifications:  

• Proven experience in a Data Analyst role, ideally within agile, cross-functional environments. 
• Strong analytical and conceptual thinking, with a talent for solving complex problems. 
• Expertise in data visualization and storytelling, with hands-on experience using tools such as Looker Studio (preferred), MicroStrategy, or Tableau. 
• Intermediate to advanced SQL skills, with a track record of querying large datasets in BigQuery. 
• Solid understanding of centralized data platforms and the Google Cloud Platform (GCP) ecosystem, including IAM concepts. 
• Familiarity with core statistical concepts, including summary statistics and outlier detection. 
• Proactive, self-aware, and customer-oriented mindset, with a positive and collaborative attitude.
• Excellent communication skills in English, both written and verbal.

About us:   

Passion for food. Hunger for tech. We make METRO digital.   

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.    

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!