HRIT Technical Lead

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €30.5 Billion international wholesaler with operations in 31 countries through 625 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide Finance, HR, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 12 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in

Company Size: 600-650

Headquarters: Pune, Maharashtra, India

Type: Privately Held

Inception:  2011

Key Responsibilities:

•  Able to manage and lead team size of 20 – 25 consultants

•  Understand Org level KPI and develop team level KPI to accelerate adherence of Org KPIs

•  Create monthly / weekly reports to monitor team / individual KPI adherence and performance

•  Set-up, maintain and ensure daily monitoring of quality KPIs to avoid any slippage or SLA breaches

•  Take up additional projects as project managers as and when required

•  Drive efficiency in tandem with increase in solution quality and documentation

•  Provide technical support to team as and when required

•  Provide standby or back-up support whenever required

•  Should be ok to work in CE shift timings whenever required

Required Functional Skills:

•Atleast 10 years implementation / AMS experience in SAP HR ABAP

•Should have managed atleast 20 direct reportees and responsible for their performance evaluation process.

•HR ABAP coding skill is a must

•Previous experience using JIRA / Confluence tool is a plus

•Any Graduation  or higher in computer ,Information Technology, or any IT degree

•B.Sc(IT),MCA,B.Tech,B.Sc(Com)

•Good communication skills to communicate with customers, team members

Good analytical and problem-solving skills