Assistant Group Manager - SAP Solman

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €30.5 Billion international wholesaler with operations in 31 countries through 625 stores & a team of 91,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide Finance, HR, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 12 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in

Company Size: 600-650

Headquarters: Pune, Maharashtra, India

Type: Privately Held

Inception:  2011

Overview 

A SAP Solution Manager Expert is a specialized IT professional responsible for managing and optimizing the SAP Solution Manager environment. This role involves ensuring the effective use of SAP Solution Manager to streamline operations, manage IT services, and support project and application lifecycle management. 

Key Responsibilities 

• Manage SAP Solution Manager: Oversee the configuration, customization, and daily management of the SAP Solution Manager 7.2 environment, including Focused Build, ChaRM, Solution Documentation, Test Suite, and IT Service Management 
• Troubleshooting and Support: Provide functional and technical support and troubleshoot issues within the SAP Solution Manager (and add-ons like CCM, BPCA etc.) environment, ensuring its stability, security, and performance. Perform regular system health checks, upgrades and enhancements of SolMan, patches, and troubleshooting.
• Training and Guidance: Offer training and guidance to other team members on the functionalities and best practices of SAP Solution Manager
• Continuous Improvement: Continuously improve SAP processes and systems, staying updated with the latest technologies and enhancements in SAP Solution Manager
• Governance: control of SolMan ChaRM via alignment with stakeholders, such as other connected systems, AMS team, rollout managers, developers, testers and key users.
• Technical Change Management: communicate and collaborate on the change management objectives, expectations and outcomes, support AMS Service manager for Release Management.

• Experience: 10+ years in IT/technology roles, minimum 7 years of proven track record working with SAP Solution Manager 
• SAP Expertise: Strong knowledge of SAP Solution Manager functionalities and best practices, such as ChaRM, ITSM, and Test Suite. Experience in SAP Basis is an advantage 
• Analytical Skills: Excellent analytical and problem-solving skills to effectively manage complex systems and issues 
• Communication Skills: Strong interpersonal and communication skills to collaborate with cross-functional teams and provide training and support 
• Languages: excellent command of English (written and spoken)
• Living experience in Europe and working experience in a European-based company