Junior Consultant – User Access Management (NON-SAP Applications)

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €30 Billion international wholesaler with operations in 30 countries through 630 stores & a team of 91,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 31 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in
Company Size: 600-650
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception:  2011

• Responsible for the daily operations of NON-SAP Applications.
• Providing deep technical support and consulting on User Access Management and authorization-related topics
• Achieve performance and quality standards as defined in relevant service level agreements.
• Addressing and resolving UAM-related incidents and security breaches promptly
• Maintain and update processes flows and procedures/documentation.
• Contribute to improving the efficiency and/or effectiveness of the UAM requests processing.
• Educating users and stakeholders about UAM processes and best practices
• Resolve customer queries and complaints related to authorizations as specified by relevant service level agreements
• Timely updating/informing the Lead/Manager on queries and complaints.
• Support in External & Internal Audit.

1-2 years of relevant job experience

Understanding and knowledge of technical system specially MS, Oracle & Java

• Good Communication skills.
• Hands of experience on different user creation/maintenance/ role analysis
• Understanding of UAM systems, ERP systems and related technologies
• Ability to identify, analyze, and resolve access-related issues.
• Ensuring accuracy in user roles and access permissions
• Familiarity with regulatory requirements and best practices
• Efficiently handling multiple tasks and priorities
• Adjusting to new tools, systems, and processes as needed
• Knowledge of compliance topics and audit requirements
• Working knowledge of Segregation of Duties (SOD) and understanding the security concepts.